Privacy Policy

Introduction

zentravixqelum.top SARL ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website zentravixqelum.top or engage with our digital transformation consulting services.

Data Controller Information

The data controller for your personal information is zentravixqelum.top SARL, a company registered in Luxembourg with Registration Number RCSB769458, VAT Number LU76259138, located at Rue du Fossé 126, 4375 Esch-sur-Alzette, Luxembourg.

Data We Collect

We collect various types of personal data to provide and improve our digital transformation consulting services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Communication Data: Records of correspondence, enquiries, and feedback you provide to us
• Technical Data: Cookies, log files, and similar tracking technologies as detailed in our Cookie Policy
• Business Information: Information about your business requirements and digital transformation needs

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• Service Provision: To provide digital transformation consulting services and respond to your enquiries
• Communication: To contact you regarding our services, appointments, and business matters
• Website Improvement: To analyse website usage and improve user experience
• Marketing: To send you relevant information about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: legitimate interests for business operations and service provision, contract performance when providing consulting services, consent for marketing communications and cookies, and legal obligations for compliance with applicable laws.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as web hosting providers, email service providers, and analytics services. All third parties are required to maintain the confidentiality and security of your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Contact information and business communications are typically retained for 7 years for business and legal purposes. Website usage data is retained for 26 months. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications and cookies

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data transmission, access controls, regular security assessments, and staff training on data protection practices.

International Data Transfers

As we are based in Luxembourg within the European Economic Area (EEA), your data is primarily processed within the EEA. Any transfers outside the EEA will be conducted with appropriate safeguards in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website zentravixqelum.top and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Related Policies

This Privacy Policy should be read in conjunction with our Terms of Service and Cookie Policy, which provide additional information about our services and data practices.